DriveLink uses trust badges to help customers understand a provider's verification level before requesting service. Verification may include identity review, background screening, business document review, insurance document review, job history, customer ratings, and DriveLink conduct standards.
What it means: This provider has a DriveLink profile but has not completed verification.
What was reviewed
DriveLink has not confirmed identity, insurance, business license, background, or service credentials for this provider.
What it means: DriveLink has confirmed the provider's identity and basic contact information.
What was reviewed
Identity Verified does not mean the provider is licensed, insured, bonded, background-cleared, or endorsed by DriveLink.
What it means: This provider passed DriveLink's required background screening.
What was reviewed
Background Checked does not guarantee future conduct, service quality, licensing, insurance coverage, or work outcome.
What it means: DriveLink has reviewed business or trade-related documentation submitted by this provider.
What was reviewed
Customers should still review the provider's profile, insurance status, service scope, ratings, and job terms before hiring.
What it means: This provider has uploaded proof of active business insurance.
What was reviewed
Coverage limits, exclusions, deductibles, and claim eligibility are determined by the provider's insurance policy, not by DriveLink.
What it means: This provider has met DriveLink's highest trust and documentation standards and has a verified performance history.
What was reviewed
DriveLink Preferred does not guarantee the provider's work, availability, pricing, insurance coverage, or outcome of service.
DriveLink verification does not guarantee:
Before hiring any provider, customers should review:
Some DriveLink providers have completed a live proctored skills assessment. Assessment badges indicate the provider's demonstrated knowledge level.
Diagnostics, advanced troubleshooting, high-value jobs, fleet work
Most repairs, moderate diagnostics
Basic repairs, maintenance, brakes, oil changes, battery replacement
Labor-only jobs, must retest
Only providers with this separate certification receive check engine light jobs, electrical diagnostics, no-start diagnostics, and complex troubleshooting requests.
If you experience unsafe behavior, dishonesty, or a serious concern with a DriveLink provider, you can report it to DriveLink.
Report a Concern